Safe and Responsible Gaming

tk1o's commitment to responsible gaming

tk1o believes that entertainment is enjoyable only when it is done in a controlled and mindful way. Your safety is our highest priority.

Why is responsible gaming important?

Online gaming is an enjoyable form of entertainment. However, like any entertainment, it should be enjoyed in moderation. At tk1o we want you to always stay in control and avoid financial or mental stress.

Responsible gaming means setting your own budget, playing within a set time, and seeking help if gaming starts to cause problems. Our platform offers a number of tools and services to help keep you safe.

Remember: Gaming is for entertainment only. Do not place more bets in an attempt to recover lost money. You should not game using loans or family funds.

Our protection tools

Deposit Limit

Set a limit on how much you can deposit per day, per week, or per month. Once set, it takes effect immediately and keeps your budget under control.

Self-Exclusion

If you feel gaming is having a negative impact on your life, exclude yourself from your account for a set period (7 days, 1 month, 6 months, or permanently).

Time-Out Feature

Playing for long stretches without a break is harmful. Use our Time-Out feature to take a temporary break of anywhere from 24 hours to 6 weeks.

Bet Limit

Set a cap on the maximum amount you can bet in each session. This protects you from large losses and keeps gaming enjoyable.

Loss Limit

Set an upper limit on how much you can lose within a given period. Once the limit is reached, the session will end automatically.

Support and Advice

If you want to talk about a gaming problem, contact us via our 24/7 live chat or by email. Our support team will assist you fully in Bengali.

21+

Age verification is mandatory

tk1o is for users aged 21 and above only. Proof of age documents must be submitted at registration. Any underage person opening an account or taking part in gaming activity is strictly prohibited.

Age limit and child protection

To open an account at tk1o you must be at least 21 years old. This is not just a rule — it is part of our social responsibility.

  • Proof of age documents are verified during account registration
  • Accounts identified as belonging to underage users are closed immediately
  • Parents or guardians can use filtering software to control children's internet access
  • If you have any concerns, inform our support team without delay
  • Registering with a false age is a punishable offence

Signs of problematic gaming

If any of the following signs appear in your behaviour, it is time to reconsider your gaming habits.

  • You are placing more bets to try to recover lost money
  • You are neglecting family or work because of gaming
  • You repeatedly fail to stop gaming
  • You are lying to loved ones about gaming
  • You are spending money needed for daily essentials on gaming
  • You feel restless or irritable when not gaming
  • You are gaming with borrowed money or debt
  • You feel mental stress when you are not gaming

If any of these signs appear, contact tk1o's live chat or email ([email protected]) without delay. Our team will help you activate self-exclusion or temporarily close your account.

How to activate protection tools

01

Log in to your account

Enter your username and password to access your tk1o account.

02

Go to profile settings

Click the profile icon at the top right and navigate to the "Responsible Gaming" section.

03

Set the limits you need

Choose whichever you need: deposit limit, bet limit, loss limit, or time-out.

04

Confirm

Save your changes. The limits take effect immediately and the support team will send you a confirmation email.

For direct help, contact us via live chat (24/7) or at [email protected].

Tips for responsible gaming

  • Set a budget before you play and stick to it
  • Do not think of gaming as a way to earn money
  • Take regular breaks instead of playing for long stretches
  • Avoid gaming when you are feeling down or have been drinking
  • Spend time with family and friends — gaming should not be your only entertainment
  • Decide on a time limit for each gaming session before you start
  • Do not keep playing out of greed even after a win
  • Avoid gaming in front of children or family members
  • Review your gaming habits regularly
  • If in doubt, contact us right away

Need help? We're here

Live Chat (24/7)

Speak directly with our Bengali-speaking support team at any time. We are ready for any questions about responsible gaming.

Email Support

Write to [email protected] for self-exclusion, account closure, or setting limits. You will receive a reply within 24 hours.

Expert Advice

If you need professional help with gaming addiction, consult a mental health specialist. We can help connect you with one.

Frequently Asked Questions

Once your self-exclusion period ends, you can play again. However, if you choose permanent self-exclusion, reversing that decision is not straightforward. Contact our support team for any changes.

Yes, a Deposit Limit takes effect as soon as it is set. However, increasing a limit may involve a waiting period, which helps prevent overspending in the heat of the moment. Reducing a limit takes effect immediately.

The Time-Out feature lets you take a temporary break from your account. The break can last anywhere from 24 hours to 6 weeks. During this time you will not be able to log in or place any bets. Once the break period ends, your account will be reactivated automatically.

We strongly recommend that you keep your login details secure at all times and never share them with other family members. Always log out after use. Use a password lock or PIN on your device. If you have any concerns, let our support team know.

Absolutely. If you or someone you know appears to be showing signs of gaming addiction, contact us directly via live chat or at [email protected]. We can restrict your account, activate self-exclusion, and point you toward professional help if needed.

Yes, any balance in your account remains completely safe during self-exclusion. Self-exclusion only stops you from playing — your funds are not touched. You can make a withdrawal once the period ends or through the support team.

Enjoy safely — responsibly

Enjoy the best gaming experience at tk1o with your safety assured.

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