tk1o's Privacy Policy

1 Introduction and Applicability

tk1o ("we", "us", or "platform") provides an online gaming service for users in Bangladesh. This privacy policy applies when you use our services through the tk1o website, mobile version, or any other digital channel.

The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what steps we take to protect your information. By using our services, you are agreeing to all the terms of this policy.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy.

2 Information We Collect

tk1o collects user information in various ways. Details are provided below:

2.1 Registration and Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Identity documents (copy of national ID or passport — for KYC process)
• Current address

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account number
• Deposit and withdrawal history
• Transaction time and amount

2.3 Usage Information

• Gaming history, bet amounts, and results
• Time spent on site and session data
• Preferred game categories and providers
• Bonus and promotion usage information

2.4 Technical Information

• IP address and device identifiers
• Browser type, version, and operating system
• Information collected from cookies and similar tracking technologies
• Login time, session duration, and network data

3 Purpose of Data Collection

tk1o collects and processes your information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Enabling gaming services and bonuses
• Improving and personalizing the user experience

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Following KYC and AML procedures to prevent money laundering
• Verifying age of 21 and preventing participation by minors
• Enforcing responsible gaming policies

3.3 Communication and Support

• Providing 24/7 live chat and email support
• Sending account updates, security alerts, and transaction notifications
• Informing about promotional offers and bonuses (subject to your consent)

3.4 Analytics and Development

• Improving site performance and usability
• Planning new games and features
• Evaluating service quality

4 Data Sharing and Third Parties

tk1o never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the specific circumstances described below:

4.1 Service Provider Partners

Only the necessary information is shared with payment processors (such as bKash, Nagad, Rocket, Upay), game providers, and technology support teams. These partners are contractually bound to keep information confidential.

4.2 Legal Obligations

Required information may be provided on the basis of legal directives from government or regulatory authorities, court orders, or valid requests from law enforcement agencies.

4.3 Fraud Prevention

In cases of suspicious activity, account security breaches, or financial crimes, information may be shared with relevant authorities.

4.4 Business Succession

In the event of a restructuring, merger, or acquisition of tk1o, user information may be transferred to the new entity, but this privacy policy will continue to apply.

5 Data Security Measures

tk1o follows industry-standard technologies and practices to protect your personal and financial information:

• SSL Encryption: All data transfers are secured using 256-bit SSL encryption technology.
• Password Hashing: User passwords are never stored directly; strong hashing algorithms are used.
• Firewall and Access Controls: Only authorized personnel can access specific data.
• Regular Security Testing: Regular security audits are conducted to identify system vulnerabilities.
• Secure Servers: Data is stored in safe and controlled data centers.
• Incident Response Plan: Protocols are in place to respond quickly to any security breach.

However, it is not possible to guarantee that transmitting information over the internet is completely secure. We are committed to providing the highest level of protection, but 100% security cannot be guaranteed.

6 Cookie Policy

Cookies and similar tracking technologies are used on the tk1o website. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status, ensure security, and deliver core services.
• Functional Cookies: Store your preferences, language settings, and customization information.
• Analytics Cookies: Collect statistics to understand site usage patterns and make improvements.
• Security Cookies: Used to detect fraudulent activity and protect accounts.

6.2 Cookie Management

You can disable non-essential cookies by changing your browser settings. However, some features of the site may not work properly as a result.

7 Data Retention Period

tk1o stores your information according to the following policy:

• Active Account Data: Complete information is retained for as long as the account remains active.
• Closed Account Data: After an account is closed, information required to meet legal obligations may be retained for a specified period.
• Transaction Records: Financial transaction data is retained for an extended period for auditing and dispute resolution.
• Communication Data: Support conversations and email records are kept for a defined period for quality assurance.

Personal information is not retained beyond what is necessary unless required by legal or regulatory obligations.

8 User Rights

You have the following rights regarding your personal information at tk1o:

8.1 Right of Access

You can contact us at any time to find out what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction through account settings or by contacting the support team.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe at any time.

8.4 Right to Close Account

You can request to close your account at any time. However, information required to meet legal obligations may be retained.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email.

9 Privacy of Minors

tk1o's services are for people aged 21 and above only. We do not knowingly collect personal information from minors.

Age is verified during the registration process and any account suspected of belonging to a minor is closed immediately. If you believe a minor has registered on our platform, please notify our support team immediately.

10 Third-Party Sites and Services

tk1o's platform serves content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These providers have their own privacy policies and may process information about your use within their own services.

tk1o is not responsible for the data practices of these third parties. We recommend that you review the privacy policy of each service separately.

11 Policy Changes

tk1o reserves the right to update this privacy policy at any time. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the service after any change means you have accepted the new policy.

It is in your interest to review this page regularly.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us: